Provide the Support information file from the Kerio Control web interface from Status > System Health > Support information.In case the issue persists, open a support ticket with us with the below information: The IPSec VPN tunnel stays connected for users and no disconnection issues are seen. These changes will be applicable even after any reboots of the Kerio Control device. Reboot Kerio Control using the reboot command.Make sure to match these on the external firewall device also. These can be edited as per your environment. This command will disable reauthentication, disable rekey, and increase lifetime values for the tunnel. opt/kerio/winroute/tinydbclient "update VpnTunnels_v2 set CustomOptions=
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